FAQs

Last Updated: June 4, 2020

How do I select my Music Languages?

Your music is available in 15 languages! Navigate to Settings, then click on the tile that says language. Select each language you’d like, and select “Done” to the right-hand side.

How do I see my Player/Queue?

Simple! If you look to the left-hand side of your screen, you’ll see that your Player Queue is visible right on the top of the column. Click on it and you’ll see your queue. Also, you can click on the Red Button on the Remote Control unit to open the player.

What happens when I select the ❤️ icon next to a song?

The ❤️ icon adds this song to your My Music library. The songs you add or remove from your library here are also added or removed in your JioSaavn mobile app.

How do I search for songs, albums, podcasts or artists?

There are two ways to search for all your favourite music! Select the 🔍 icon to search by the name of a song, album, artist and more, or use the 🎙 button on your remote for voice search.

How do I add Pro to my phone?

At the moment, the JioSaavn Pro on your Set Top box is only available on your Set top box device and not the app on your phone. We'll definitely let you know if something changes.

How do I activate Pro on my STB?

You can go to your 'MyJio' app and recharge for Giga Fiber from there. An alternative option would be to visit the Jio website and recharge for your Giga Fiber connection with JioSaavn Pro. However, at the moment this JioSaavn Pro on your Set top box is only available on your Set top box device and not on the app on your phone. We'll definitely let you know if something changes.

How can I add an existing JioSaavn account to my STB?

Head to the JioSaavn app and navigate to Settings > Profile > Add Account (You will see a QR code generated on your TV screen). Once the QR code is generated on your TV screen, head to the JioSaavn app on your phone > Settings (Top Right Hand side corner) > Click on QR Scanner and scan the QR code shown on the Tv screen and done!

I need more help. How do I contact you?

Contact JioCare at 1860-893-3333. Our experts are available for your assistance 24X7 (Monday – Sunday).