On this podcast, Harshit Upadhyay, Senior Manager ‒ People Strategy, Publicis Sapient, shares his thoughts on the importance and finer aspects of emotional intelligence (EI) or emotional quotient (EQ). A lot of times, people assume that emotional intelligence is something that you're born with. Some people are. But for others, it is an acquired skill. Emotional intelligence is critical today. Moreso, for HR professionals who deal with employees and leaders. It helps them communicate effectively, resolve conflicts, empathize & develop leadership skills, and manage change in the organization. In this episode, the speaker touches upon the importance of EQ skills for HR professionals, the types of EQ skills, and the fine line between empathy and professionalism. The best part: He also explores the flipside of a poor EI and suggests ways to hone those necessary skills.