Toby speaks with Richard White CEO of Pickles Vets about reimagining business small animal practice customer experience, and what this means for both clients and the teams who work within the practice to improve workplace culture. To learn more about Richard and Pickles visit their website: https://pickles.co/As always, we'd love to hear your thoughts and comments; please feel free to drop us an email or a message on Linkedin. Find out more about Trimble group at https://www.trimblegroup.io/ or Toby's https://www.linkedin.com/in/toby-trimble-57759b20 Hosted on Acast. See acast.com/privacy for more information.