More than the trucks, the lifts, the tools...your people are what make your company move. And, just like those physical assets, your human assets need maintenance as well. This week's guest is Sam Bradford. Sam is the Director of Human Experience at the Process Fixer, and an expert in how having the right jobsite culture will make all the difference in your customer satisfaction, and repeat sales. 00:00 Intro 00:48 Sam's Background 02:25 Dutch Brothers Origins 05:28 Toxic employees 08:28 Complements for Craftspeople 12:28 Jobsite behavior 16:42 Differentiating yourself from your competitors 18:48 Coffee Window to construction site 23:04 Turning Customers into Fans. #contractor #roofing #trades #business #culture #sales