In this episode we learn about conflict management from Gaëtane Lenain. We talk about how conflicts emerge and how to solve them as a leader or employee.Here are the resources mentioned in the episode:Emotional Intelligence- The concept has been around for decades and it has been widely popularized by Daniel Goleman and his book published in 1995: Emotional Intelligence: Why It Can Matter More Than IQ- This article is an introduction to Daniel Goleman's book summarizing the 5 skills to develop and very practical ways to work on each skill: https://www.verywellmind.com/components-of-emotional-intelligence-2795438Thomas-Kilman Mode instrumenthttps://www.youtube.com/watch?v=QFf88IVl_Wc&ab_channel=JamBerryLtd