After a bit of a break, we are back with episode number five. Our guest today is Pratul Kumar from Progility Consulting, a management consulting firm providing profitability and productivity improvement services, for clients in the B2B area. I had a chat with him discussing customer centricity and why it is important to the textile sector. This episode is packed with insights. As always, thanks for listening. You can find the transcript for this episode here: https://brands.beekaylon.com/the-sustainability-blog Driving Change and Customer Centricity in the Textile Industry The discussion centered on the importance of bridging the gap between strategy and execution for companies, with a particular focus on the textile sector. Pratul emphasized the need for customer centricity and highlighted how leading textile company, Beekaylon Synthetics, has maintained high levels of product quality and ethical business conduct. Within a competitive industry, Progility Consulting helped Beekaylon achieve more effective customer servicing by segmenting the customer base according to their unique needs. Furthermore, the podcast details the company's journey towards continuous improvements tied to sustainability and productivity. The effectiveness of change was also discussed, highlighting the importance of involving and training every level of an organization. Pratul concluded with the future industry vision that would necessitate businesses to prioritize customer centricity and innovation for differentiation. 00:00 Introduction to the Gap Between Strategy and Execution 00:34 About the Podcast and the Host 00:50 Introducing the Guest: Pratul Kumar 01:29 Discussion on the Impact of the Pandemic on the Manufacturing Sector 02:32 Understanding Progility Consulting and its Role in the Industry 04:45 Translating Strategy into Action 04:48 The Gap Between Strategy and Execution 07:17 Understanding the Challenges in the Textile Sector 07:33 The Journey of Beekaylon Synthetics 09:09 The Importance of Customer Centricity in the Textile Sector 18:28 The Impact of Change Management on Productivity 20:07 The Process of Implementing Change 27:21 The Future of Customer Centricity in the Textile Sector 29:01 Conclusion and Closing Remarks