Today we explore the impact of understanding consumer behavioural experience can have on improving client experience, marketing campaigns and our interactions with our customers with Dr Becki Maher. We discuss physiology of our verbal interactions, how we can make positive changes with small tweeks to our use of words, and how this will play a bigger role in the customer experience as technology develops in the next 10 years. To learn more about Becki Maher and her work, you can visit the Inside Minds website at: https://inside-minds.com/As always, we'd love to hear your thoughts and comments; please feel free to drop us an email or a message on Linkedin. Find out more about Trimble group at https://www.trimblegroup.io/ or Toby's https://www.linkedin.com/in/toby-trimble-57759b20 Hosted on Acast. See acast.com/privacy for more information.