Welcome to one more edition of 2by2 - wherein I attempt to demystify big questions using the power of 2by2. Today, the big qn is whether your AI tool is a feature or a product. There are 2 broad parameters to look at when answering this - customer benefit (i.e. value as perceived by your customers) AND integration / implementation effort. Do listen to this episode and share your feedback. What else would you like me to talk about? Do share. More: https://sinha.nextbigwhat.com