Nick Mehta is the CEO of Gainsight, the category defining and leading customer success company for SaaS businesses around the world. Nick kindly joined Notion to take part in our Pain of Scale podcast to discuss why customer success is so critical to success in recurring revenue businesses. Key points: CSM is about way more than churn, it’s about deep and intimate customer understanding. Why a customer success manager should be one of your first five hires. How customer success is evolving and driving convergence between customer success and product development. Why in today’s economy companies must deliver shared success. Read the full story: https://notion.vc/resources/why-customer-success-is-a-values-driven-movement/