In this conversation, Sapna Jhaver, Technology Leader is in conversation with Chitra Gurjar where she shares various perspectives on -- Wanting to first get into a business, thanks to being from a mainly business family- Wanting to do Chartered Accounting so she could start a business, then being peer-pressured into doing Electronics engineering- Switching mindsets from testing to development to understanding how developers first want to get things done, make them work and then test code- Taking on customer facing roles and getting into minutiae about customers in retail- Managing customer expectations and how technology can give an experience of look and feel, fit and experience of online retail shoppingSapna Jhawer is a Retail Technology leader known for her fusion of innovation, empathy, and resilience. As a technology leader with over two decades of experience, she is known for her strategic vision, collaborative leadership style, and commitment to driving positive change. Sapna's passion for equity and storytelling fuels her mission to empower teams, foster innovation, and create a lasting impact on society. Her authentic approach, coupled with her expertise in retail technology, makes her a trusted advisor and thought leader in her field